Support

Forum
Ask a question of other users or the CRTech support team, search for a previously answered question, and browse a set of example problems, tips, and tricks.

Submit A Question
Submit technical support questions to our Help Desk. You can also launch a service request ticket from within the software itself. For questions on sales and consulting please contact CRTech.

Customer Upload
For support or other purposes, small files (<10MB) can be sent as attachments to a support email through our Submit a Question page. For larger files, or for when extra encryption is required, use this form.

Fluid Properties
A repository of working fluid descriptions (text files reusable in any model) for FloCAD and Sinaps users.

Guide and Manuals
Simplified instructions for getting started, plus detailed user manuals (must be signed onto the site)

FloCAD online training

Class times: May 2 & 4 from 10am to 2pm MT

Cost: $425

This online class will provide an introduction to fluid modeling components within FloCAD. The class will be held over a 2-day period, with daily sessions running approximately 4 hours each. The class uses a mixture of lecture, demonstrations, and self-paced tutorials to allow attendees to practice building fluid system models and interpreting results. The presentations will comprise 2 - 3 hours of each session, and the instructor will be available during the remainder of the time for questions during tutorials. Attendees must have basic working knowledge of SINDA and Thermal Desktop as these topics will not be covered but their usage is required for FloCAD.

Register here

Thermal Desktop, RadCAD, and TD Direct in-class training

Date: April 25-28, 2017, 8:00 a.m. to 5:00 p.m., daily
Location: Lakewood, CO

CRTech will be hosting introductory training for Thermal Desktop, RadCAD and TD Direct. Lecture and hands-on tutorials introduce attendees to basic Thermal Desktop and RadCAD usage and allow practice building models and interpreting results. The class will also introduce students to SpaceClaim direct modeling CAD interface and advanced meshing tools in TD Direct.

Daily Schedule

Day 1 and 2: Introduction to SINDA and Thermal Desktop
Day 3: Introduction to RadCAD
Day 4: Introduction to TD Direct
 

To learn more about this class and to register, visit our Training Page.

Anode and cathode of a flow battery

Using Sinaps? It is not too soon to get started with TD/FloCAD!

This webinar describes the process for converting from Sinaps to Thermal Desktop (TD) and FloCAD. This process includes using an exporter which works with Version 6.0 of the CRTech tool suite (expected to be released in May of 2017).

Come learn about the basics of TD/FloCAD, including many compelling features not available in Sinaps. The webinar will also cover how to manage the transition period, during which you may be using both programs simultaneously. This is also a chance to ask questions. 

If you missed this webinar, please contact us for the presentation material and recording.