Privacy Policy

CRTech Privacy Policy

Last updated May 22, 2018

This privacy policy discloses the privacy practices for crtech.com and other websites operated by C&R Technologies, Inc. (“CRTech”). This privacy policy applies solely to information collected by these web sites, through email communications, and through sales transactions. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

What Information is Collected

The following personal data may be collected. To the extent that applicable data protection laws require special treatment of specific types of personally identifiable information, CRTech shall take such measures as are necessary for compliance with these laws.

  • Email communication data: full name, job title, department, company name, email address, phone number
  • Account registration data: username, email address, full name, company name, company physical address, CRTech Customer ID, passwords (encrypted)
  • Support services data: full name, email address, phone number, company name, CRTech customer ID, license information, product name(s) and version levels, computer operating system, support ticket information and models you may send us
  • Licensing data: for certain types of licensing we collect information to pair license IDs with particular users
  • Transaction data: your contact information, products you are interested in or own, billing information, billing and shipping addresses
  • General web data collection: When submitting information through our website, we acquire information which is used to validate submissions which may include IP address and location data. Cookies and similar tracking technologies are also used for business analytics (web traffic and statistics) and email campaign statistics.

How Information is Used and Shared

CRTech staff will use your information for the following purposes:

  • To respond to you, regarding the reason you contacted us.
  • Send you occasional emails about product updates and product related notices
  • Send you occasional emails for product training and other services
  • Providing annual maintenance quotes
  • To identify you for the purposes of ensuring compliance with the terms of our license agreements products and services you purchase from us
  • To identify you for the purposes of ensuring export compliance
  • To identify you and verify that both the product and the your use of it are appropriately licensed

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our contact information:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Links

CRTech’s web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Data Retention Period

We retain your data only as long as is necessary for the purposes set out in this Privacy Policy, or as permitted or required by applicable laws. At the end of the applicable retention period, we will securely delete your data.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

Advanced Pipes in FloCAD
Thursday November 14, 9-10am MT (8-9am PT, 11am-noon ET)
This webinar introduces advanced features for FloCAD pipes in addition to working with complex geometry. Complex geometry includes interior fins and surfaces for heat transfer, flow around enclosed objects, annular flow, concentric pipes, and more. FK Locators and TEEs as modeling objects will also be introduced.
Custom Heat Transfer and Pressure Drops
Tuesday November 19, 2-3pm MT (1-2pm PT, 4-5pm ET)
Do you know what the default assumptions are in FloCAD, and whether or not they apply in your situation? Do you know how far you can go past that starting point? The answer: pretty far. There are numerous mechanisms in FloCAD for adjusting factors, scaling uncertainties, and applying different or supplemental correlations. This webinar summarizes the options available to you to customize your flow models to make sure that they apply to each new situation you encounter.
Heat Exchangers: Detailed and System-level
Thursday November 21, 2-3pm MT (1-2pm PT, 4-5pm ET)
This is two webinars in one. The first explains the use and assumptions behind the FloCAD HX system-level modeling object. The second webinar describes detailed-level modeling of complex heat exchanger passages, including application of Compact Heat Exchanger (CHX) methods.
Starting in 2020, we will begin offering Introduction to Thermal Desktop and Introduction to RadCAD as either in-person training or online training, alternating between online and in-person every three months. The training uses lectures and demonstrations to introduce you to basic Thermal Desktop and RadCAD usage. Hands-on tutorials provide practice building models and interpreting results (tutorials are completed by students outside of the online class time).
 
The next training class will be an online format in January 2020:
  • Introduction to Thermal Desktop (and SINDA) - A three-part series on January 14, 16, and 21 from 9am to 12pm, Mountain time
  • Introduction to RadCAD - January 23 from 9am to 12pm, Mountain time
For up-to-date schedules, fees, and policies, visit our Product Training page. To register for the class above, complete our registration form and select "Online" for the Training Format.
 
If you are interested in product training for your company based on your schedule, please contact us to obtain a quote for training between 8-12 attendees. We can come to your facility or the lectures can be presented online. Descriptions of the available classes can be found in our course catalog.
 
To keep up with our training opportunities, take a look at our new Events and Training Calendar.